Frequently Asked Questions...
Q: What happens after I place an order?
A: When your order is placed on the web site, you will see a "Thank you" page, which will have an online order confirmation number on it. Your order is then sent over a secure connection to Jasper Gift Basket & Popcorn Co. You will receive an email confirmation once your order has been submitted and received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
Q: What if I do not receive an order confirmation via e-mail?
A: You will receive an order confirmation message via e-mail shortly after Jasper Gift Basket & Popcorn Co. receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 812-634-2700 to ensure that your order is being processed.
Q: Is it safe to use my credit card online?
A: Jasper Gift Basket & Popcorn Co. uses a secure merchant account to secure your order. We never send personal information, such as your name, address, phone number, or credit card number over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window. You may also use PayPal as a payment option if you prefer.
Q: Can I change the delivery address or date of my order's delivery?
A: If your order has not be shipped, or is not on its way to being delivered, we will be happy to make changes when allowed. Please call us at 812-634-2700.
Q: Can I cancel my order?
A: All Popcorn and Fruit orders are made fresh at the time of the order and cannot be canceled. Please call us at 812-634-2700 to see what options are available, if any.
Q: Are there allergens in your products? If so, which allergens should I be aware of?
A: All products are prepared in a facility that uses eggs, wheat, soy, nuts, tree nuts, corn syrup and milk. Therefore, our products are not allergen free and may contain allergens listed above. If you are concerned about food allergens in our products please call us at 812-634-2700.
Q: What is the shelf life on your products?
A: The shelf life on our chocolate covered strawberries and fruit bouquets is approximately 2-3 days refrigerated.
The shelf life on caramel apples is approximately 14 days refrigerated.
The shelf life on our savory popcorn is approximately 8 weeks, unopened.
The shelf life on our sweet and premium popcorn is approximately 12 weeks, unopened.
Q: Do you offer shipping for your fruit bouquets and chocolate covered strawberries?
A: No, we do not currently offer shipping for any of our fruit related products. Only in-store pickup and local delivery is available at this time.
Q: Can I order two boxes of 6 chocolate covered strawberries to meet the minimum order of 12+ and have them delivered to separate addresses?
A: No, strawberry boxes of 6 and 8 must be delivered to same address. An extra delivery fee will be charged for additional addresses and each must meet the minimum order requirements. **Note: Bulk orders with multiple deliveries may qualify for discounted delivery fee rates. Please call 812-634-2700 for details before placing online order.
Q: Do you offer discounts on bulk orders and multiple delivery fees?
A: We do offer certain discounts on qualifying orders. Bulk orders with multiple deliveries may qualify for discounted delivery fee rates. Please call 812-634-2700 for details before placing an online order.
Q: Do you offer local delivery outside of Dubois County, IN?
A: No, at this time Jasper Gift Basket & Popcorn Co. only offers local delivery to the Dubois County area. Please see our local delivery page for more details on what delivery options we offer.
Q: When I select one of your fruit bouquets, it says it is only available for in-store pickup?
A: Please ensure you check the proper delivery fee for the city the fruit bouquets are being delivered to, and the specific delivery details and we will ensure your order will be delivered!
A: When your order is placed on the web site, you will see a "Thank you" page, which will have an online order confirmation number on it. Your order is then sent over a secure connection to Jasper Gift Basket & Popcorn Co. You will receive an email confirmation once your order has been submitted and received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
Q: What if I do not receive an order confirmation via e-mail?
A: You will receive an order confirmation message via e-mail shortly after Jasper Gift Basket & Popcorn Co. receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 812-634-2700 to ensure that your order is being processed.
Q: Is it safe to use my credit card online?
A: Jasper Gift Basket & Popcorn Co. uses a secure merchant account to secure your order. We never send personal information, such as your name, address, phone number, or credit card number over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window. You may also use PayPal as a payment option if you prefer.
Q: Can I change the delivery address or date of my order's delivery?
A: If your order has not be shipped, or is not on its way to being delivered, we will be happy to make changes when allowed. Please call us at 812-634-2700.
Q: Can I cancel my order?
A: All Popcorn and Fruit orders are made fresh at the time of the order and cannot be canceled. Please call us at 812-634-2700 to see what options are available, if any.
Q: Are there allergens in your products? If so, which allergens should I be aware of?
A: All products are prepared in a facility that uses eggs, wheat, soy, nuts, tree nuts, corn syrup and milk. Therefore, our products are not allergen free and may contain allergens listed above. If you are concerned about food allergens in our products please call us at 812-634-2700.
Q: What is the shelf life on your products?
A: The shelf life on our chocolate covered strawberries and fruit bouquets is approximately 2-3 days refrigerated.
The shelf life on caramel apples is approximately 14 days refrigerated.
The shelf life on our savory popcorn is approximately 8 weeks, unopened.
The shelf life on our sweet and premium popcorn is approximately 12 weeks, unopened.
Q: Do you offer shipping for your fruit bouquets and chocolate covered strawberries?
A: No, we do not currently offer shipping for any of our fruit related products. Only in-store pickup and local delivery is available at this time.
Q: Can I order two boxes of 6 chocolate covered strawberries to meet the minimum order of 12+ and have them delivered to separate addresses?
A: No, strawberry boxes of 6 and 8 must be delivered to same address. An extra delivery fee will be charged for additional addresses and each must meet the minimum order requirements. **Note: Bulk orders with multiple deliveries may qualify for discounted delivery fee rates. Please call 812-634-2700 for details before placing online order.
Q: Do you offer discounts on bulk orders and multiple delivery fees?
A: We do offer certain discounts on qualifying orders. Bulk orders with multiple deliveries may qualify for discounted delivery fee rates. Please call 812-634-2700 for details before placing an online order.
Q: Do you offer local delivery outside of Dubois County, IN?
A: No, at this time Jasper Gift Basket & Popcorn Co. only offers local delivery to the Dubois County area. Please see our local delivery page for more details on what delivery options we offer.
Q: When I select one of your fruit bouquets, it says it is only available for in-store pickup?
A: Please ensure you check the proper delivery fee for the city the fruit bouquets are being delivered to, and the specific delivery details and we will ensure your order will be delivered!